Refund Policy

Refund Policy

This policy explains how cancellations and refunds work for hotel bookings made on Dwano Travel. The exact cancellation conditions of your room are always shown before you book and in your confirmation email; those conditions apply to your booking.

1. Refundable rates (free cancellation)

• You can cancel free of charge until the free-cancellation deadline shown in your booking, and you receive a full refund.
• After the deadline, the cancellation charge shown in the policy applies (up to the full price).

2. Non-refundable rates

Non-refundable rates are cheaper but cannot be cancelled, changed or refunded after booking.

3. No-show and early departure

If you do not arrive, or you leave earlier than booked, the hotel normally charges the full stay and no refund is due.

4. Pay Later bookings

If you chose Pay Later and cancel before the free-cancellation deadline, your card is not charged. After the deadline, the amount due is charged according to the cancellation policy.

5. Changes

Changes to dates, room type or guest names depend on the hotel's approval and availability, and may change the price. Contact us with your booking reference and we will check the options.

6. Cancellation by the hotel or by us

If the hotel or supplier cannot provide the booking, we will offer an alternative where possible or give you a full refund of the amount paid.

7. How to cancel or request a refund

• Open your booking invoice and use Request Cancellation, or contact us with your booking reference.
• Cancellations are processed according to the hotel's local time and the deadline in your booking — please cancel as early as possible.

8. Refund time

Approved refunds are returned to the original payment method. We process them within about 5 business days; your bank may need a further 5–10 business days to show the amount.

9. Non-refundable amounts

• Taxes or fees paid directly at the hotel are settled with the hotel.
• Discounts from promo codes are not paid out as cash.

Contact

Email: Hello@dwano.com — Phone / WhatsApp: +90 538 672 47 42